Frequently Asked Questions

Custom orders are always welcome here at MSPCB! Don't see what you are looking for or want to make a change to an item already available in the shop? Adding that personal touch to your item makes it even that more  special & it warms my heart when I can make someone's vision come to fruition.
 

Most designs/items available have the option to add a name to them. You will see this option available in the drop down selection menu's on the listing. If you do not see the option please message me. Some designs  are too large to allow the addition of a name, but adjustments can sometimes be made.
 

Just send me a message & I would be happy to discuss the details of what you are looking for. 

In most cases yes, I can accommodate delivery by a certain date, but I ask that you please contact me so I may check shipping times and confirm that I can make delivery happen by the date you needing your order by. Sometimes an upgraded shipping option is required to make sure your order will arrive on time.

This information is available in the confirmation email you received when you placed your order. You can also look under "Orders" on your account to see when your item will be shipping or you can refer the processing time on the "Shipping Policies" tab of the specific item to see how long the processing time is going to be. 

I am happy to assist in locating your package & will do everything  possible to help resolve any shipping issues. I would first suggest looking at the tracking. This was sent to the email you provided at checkout or you can locate it on your account under "Purchases". You can also call or visit your local post office that delivers to you & they can look up the package details for you. Any delays, damages or issues that arise with the package while in USPS possession need to  be addressed with USPS directly. www.USPS.com
 

**Please note that due to COVID-19 & Extreme weather shipping delays may still occur with shipping carriers. There is no way for me to know when a delay will occur & I have no control over delays ** 

I do my best to answer messages as soon as possible, but please note my hours of operation of are M-F★9am-5pm PST★. I'm not limited to those  hours & can respond outside of them, so if you send a msg at 4:49pm PST I might not respond until the next business day, but sometimes it can take up to ★24-48hrs★ or longer if a weekend for me to respond.
 

★Please keep in mind that I receive several messages a day as well as process & ship several orders a day & processing/shipping current pending orders takes first priority over messages so they are  shipped on time.